FAQ

Q: I have a question about an item, or an order that I placed. Who can I email?

A: info@getdowngear.com

 

Q: When will my order ship?

A: In stock items ship within 1 to 3 business days. 

 

Q: Can I exchange or return a merch item that I purchased?

A: Yes, please email us at info@getdowngear.com with your order number to arrange an exchange.

 

Q: When will I be charged for my order?

A: You will be charged at the time checkout is completed.

 

Q: How will my package be shipped?

A: We ship using USPS.

 

Q: How long will it take for my international package to arrive?

A: USPS international shipping typically takes 2 to 4 weeks for delivery, but can take longer depending on customs and local postal procedures. Please note that we do not have any control over customs fees, customs delays, or local post office delays.